Emotional Intelligence for Accountants

Iconic businesses and admired leaders all share an emotionally intelligence mindset, combining the ability to understand what makes them and the people around them tick, is an essential component of high performance and effective leadership. Understanding and improving your emotional intelligence enables you to begin building more trust and better rapport with clients and team members.

Due to the of automation, accounting firms are now offering clients far more than simply just technical expertise and ‘number crunching’. The accountants role has naturally changed as we become more client-facing by offering advice, meaning we must be able to really understand what our clients want and what they need to enable us to develop the ability to influence outcomes.

The level in which we are aware, regulate, communicate, interact, and take action during an everchanging and challenging environment; enables us to build rapport more effectively and determines successful relationships in a professional environment.

Topics Covered:

• Identify the 5 key factors of EI, what they mean and how to develop the main qualities
• What factors drive our reactions
• Being empathetic and communicating during highly emotional states - 5 step approach
• Understanding what makes others tick and how to connect with them.